DayWeather
Desktop Help and FAQ:
Q: Who can I contact if I am having trouble installing or some other
technical issue?
A: Send e-mail to support@trueweather.com. Make sure to include a
detailed description of the problem you are having and your contact information
so we can respond to your issue.
Q: How do I install DayWeather Desktop?
A: To install the DayWeather Desktop application simply
Click Here
and fill out the registration form.
Submit the registration form and download the application to your desktop or
other location you can remember. Once downloaded the installation should begin,
if not, double click on the downloaded install file (Weather-Install.exe). The
installation software will guide you as you install the application on your
desktop.
Estimated installation/download times:
* Cable Modem/DSL/T1 - 2 to 4 minutes
* 56k Modem - 9 to 12 minutes
* 28.8 Modem - 14 to 18 minutes
Q: What is DayWeather Desktop?
A: DayWeather Desktop is a totally free, real-time weather and news
headline application that resides on your desktop and keeps you posted on local
current conditions, weather alerts, breaking news and news content. It provides
animated national radar images that can be zoomed in and out.
With DayWeather Desktop you get immediate notification of weather warnings from
the National Weather Service for any city specified by you. You will be informed
of the latest breaking news. You get the local temperature, wind speed, wind
direction, barometric pressure, humidity, and dew point from the reporting
station in your area.
Q: Can I choose the location from
which I get my current conditions, such as temperature?
A: Yes, select the Target icon
under the X on the main application window and select the desired location from
the list, or click on the Menu link, select options, and then select the new
location from the drop down menu.
Q: How often are weather conditions updated?
A: Conditions such as temperature, wind, etc. are normally updated by the
National Weather Service reporting station once every hour. On some occasions a
report may not be issued by the station every hour in which case the temperature
will remain the same until that reporting station provides an updated report.
Warnings are issued immediately after release by the National Weather Service.
Q: How often do you up update news stories?
A: News headlines are updated simultaneously
with our Web site throughout the day. You can expect breaking weather and news
delivered to your desktop with the same immediacy you expect from our local news
site without having to do a thing but click on the News link and select a story
to view.
Q: What are the system requirements for installing DayWeather Desktop Alert?
A: DayWeather Desktop requires Windows 98 or later. It also runs on
Windows 2000, Windows NT4 SP6, Windows XP, and Windows Vista.
Q: How large is the download for DayWeather Desktop?
A: The download for the DayWeather Desktop application is 3-5 Megabytes
in size. 6 MB hard disk space and 64 MB RAM are needed.
Q: Why is the temperature in the Current Conditions display wrong?
A: The DayWeather Desktop requires that you be connected to the Internet
in order for it to work. It does not require the use of a Web browser or e-mail
program but the connection to the Internet must be made. Users with dial-up
modems can de-select “auto connect” in the menu. The application will sit idle
waiting for an internet connection to be activated. Once the internet connection
is available and connected, the application will get the latest information.
Q: How much of my Windows system resources will be used?
A: The DayWeather Desktop application will use approximately 12 MB of your
system memory.
Q: How much of my Windows system resources will
be used?
A: DayWeather Desktop will use approximately 12
Megabytes of your system memory.
Q: Does DayWeather Desktop take up a lot bandwidth?
A: Running the application for an hour uses
about as much bandwidth as loading a single Web page.
Q: Does DayWeather Desktop use a lot of CPU power?
A: Running DayWeather Desktop for an hour in the
worst-case scenario with full warnings and ad rotations in effect, and with the
user clicking and zooming radar, the application uses about two-tenths of one
percent of the total CPU time. It has normal spikes when performing complex
tasks, such as startup and shutdown, but the overall use is extremely low.
Q: Is DayWeather Desktop compatible with Mac
Computers?
A: Only if the Mac computer you are using has a
PC emulator installed. Without that, DayWeather Desktop will not work on a Mac.
Q: Does DayWeather Desktop contain spyware or adware?
A: DayWeather Desktop does not contain any spyware or
adware, and does not install any applications that do. A full security document
is available for further information. DayWeather Desktop does have advertising space,
and will be sold to a trusted local advertiser.
Q: Will DayWeather Desktop slow down my office network
if a lot of people run the application?
A: DayWeather Desktop has a built-in cache server that
connects directly to the DayWeather Desktop servers and disseminates the updated data
(only if new data exists) to other apps on the network therefore eliminating the
"clogging" of the company's Internet connection.
Q: I get an error message saying another version
is running.
A: To see what application is already running.
Press the keys "Ctrl"+"Alt"+"Delete", then select "Processes" then find "TrueWeather.exe".
Close that application then restart the weather application from your desktop.
Please let us know if you need further assistance.
Q: My icon doesn't appear in the task bar and/or
the option to put it there is grayed out.
A: The task bar has to be on the bottom and the
auto hide feature turned off for it to work.
Q: The application will not launch when I click
on it.
A: Are you using any type of firewall and/or
anti-virus software? Either could be keeping the weather application from
updating and/or receiving. You may need to set them to allow the weather
application to get through and/or receive information.
Q: The icon in the System Tray is flashing. What
does that mean?
A: The flashing icon is to notify you of news
updates when the application is minimized. To disable this option, click Menu >
Options, uncheck "Flash tray icon on news update", click on "OK" to save the
changes then restart the application.
Q: (Eudora) "Share with a friend" isn't working.
A: You may need to disable the "Enable mail
client if available" feature in the weather application. To disable this
feature, click on Menu > Options, un-check "Enable mail client if available"
then click on OK to save the changes.
Q: Why is the "Share with a Friend" email is only
partially showing up?
A: The problem that you are having is most
likely caused by not having a default mail handler. In Outlook Express, go into
Tools > Options > General Tab. At the bottom of this section is "Default
Messaging Programs", click on the button next to "This application is NOT the
default Mail handler". If you are using some other program, you will need to the equivalent in that program.
Q: The app disappears when I minimize it. It
doesn't show up in my taskbar.
A: It sounds like you have the auto hide feature
enabled in your taskbar. To disable it, right click on your taskbar, click on
"Properties", un-check the box next to "Auto hide" then click on "OK" to save
the changes.
Q: How do you activate the program after you
download it?
A: Once the weather application has been
successfully downloaded and installed it will leave your station's icon on your
desktop, by which you can activate the weather application...If you have no icon
you may have downloaded the installation program, which installs the weather
application. To make it easier, try going through the download process again.
This time when you are prompted, click on “Open” instead of “Save”. Keep in mind
that terminologies such as "Open" and "Save" may vary from browser to
browser...choose the latter of the two.
Q: Where does the local weather information come
from and what areas/cities does it cover?
A: The current weather information (temp, wind
direction, humidity etc.) comes from the National Weather Service official
reporting station for (name of the city) at (name of the reporting location).
Q: Why were some reporting locations removed?
A: The reason why some of them were removed from
the weather application was due to their infrequency of sending current
condition information. New sources are in research/development and should be
available in a later version.
Q: How often does the national radar update and
where does it come from?
A: The weather application itself checks for new
information once every five minutes (looking for watches, warning etc.). The
National Weather Service provides the data The radar however is a live feed.
Q: The program doesn't seem to be updating, why?
A: There are a couple of things you need to
check. When you are running the weather application, are you maintaining an
active connection to the Internet? For the weather application to operate it
needs to be on and maintain an active connection to the Internet to receive
information. Keep in mind that some Internet services will automatically
disconnect you after their predetermined amount of time. Also, have you tried
refreshing (Click on Menu > Refresh) and/or rebooting your pc?
Q: The crawls and/or the local area warning map
are not working, why?
A: The only time that the crawls and/or the
local-area warning map (Show Alert) are shown is during the duration of a watch
and/or warning or when issued by the station. However, you can customize these
features (i.e. number of times the crawl will scroll across your screen) by
opening the weather application, clicking on Menu, then Options.
Q: Since I downloaded the app my computer is
automatically connecting to the Internet, why?
A: Being that the weather application has to
maintain an active connection to the Internet to operate, it has two default
settings to automatically maintain connection. To turn off the first option,
double click on the desktop icon to open the weather application, click on
"Menu" then uncheck the "Auto Connect". The second option is to Launch with
Windows, if you do not want the weather application to launch with Windows
(which in doing so will automatically try to connect as well), open the weather
application, click on Menu, Options, then uncheck the box Launch with Windows.
Q: The program will not stop starting when I
start Windows.
A: It sounds like you have the Launch with
Windows feature enabled. To turn this off or on, double click on the desktop
icon to open the app, click on Menu > Options and uncheck the box "Launch with
Windows" then click on "OK" and restart the application.
Q: How do I uninstall the program?
A: There are two ways to remove the weather
application from your computer. The first is from your control panel that can be
accessed via Start > Settings > Control Panel > Add/Remove Programs. The second
is from your program files that can be accessed via Start > Program Files > the
name of the [weather] application installed > then select Uninstall.
Q: What do I do if I have problems with DayWeather Desktop?
A: Simply click on the Menu button in the DayWeather Desktop Current
Conditions window and select Technical Support. Fill in the e-mail with your
problem and someone will get back in touch with you as soon as possible. If you
have problems before you complete your installation, simply Click Here to
send an email to Technical Support.
Dial-Up Modem Set-up Information
If you connect to the internet over your phone line (56k or less speed modem)
and have your computer set to dial-up your ISP automatically when you start your
web browser, then you may want to configure the DayWeather Desktop application
in the following way.
By default, the DayWeather Desktop application launches every time you start
your computer. This is a great benefit for those users with fulltime, always-on
connections. But, it can cause unexpected dial-ups with modem users, especially
when starting their computers.
To keep this from occurring, do the following:
* 1. While the DayWeather Desktop application is operating and maximized, click
on the Menu button.
* 2. Choose Options from the Application Preferences area of the menu.
* 3. Uncheck the "Launch with Windows" checkbox.
NOTE: The exact location of this checkbox may change in the Options
window as new versions of the application are released.
* 4. Click the OK button
Each time you wish to run the DayWeather Desktop application, you will have to
start it manually from the Desktop shortcut or from your Start: Programs menu.